Support

Fully supported

We are here for you

We want to offer our customers the best service around our security solution. If you have any questions, our team will be happy to help you find a solution. If you are receiving first level support through one of our partners, please contact them.

How to reach us:

Online Service Desk

Please log in to our "My DriveLock Support" service desk to open a support request.

Here you open a support request if you have a maintenance contract with DriveLock.
Please select your domain (Support or SafeGuard for our Utimaco DiskEncrypt customers) and log in with your individual username and password.

Our Service Desk provides access to customers and partners who receive support directly through DriveLock:
A public knowledgebase, technical documentation with notes on planning, installation, update and upgrade procedures up to the explanation of error messages and analysis solutions.

Our public knowledgebase is regularly updated.
Service Hotline

English and German support are available Monday - Friday from 9 am - 5 pm CET (except holidays in Bavaria).

Please have the following information ready for your call:

1 ) Company name & contact person
2) Phone number & e-mail address

You can reach us via the following telephone numbers:

Australia: 1800 931 758
International: +49 (0)89 546 3649 50
New Zealand: 0800 423 678
Singapore: 800 492 23 91
USA: +1 (773) 541-4166

Here you can find the contact information for our support team in Austria, Germany and Switzerland.
Germany: 0180 437 48 35 // +49 (0)89 546 3649 50
Austria: 0800 281 675
Switzerland: 0800 564 685

Service Desk

If you have a maintenance contract with DriveLock, open a ticket here.

support request

Knowledge Base

Quick support and technical documentation is available in our DriveLock Knowledgebase.

knowledge base

User Voice

Share your opinion and give feedback about our products. You can also vote on other users' ideas.

customer forum

Request access to the Service Desk

Here you request your individual access data to the DriveLock Service Desk. We only grant access to customers and partners with an active DriveLock maintenance contract. Please note that we do not create shared user accounts for security reasons

PRODUCTS

SERVICE

BRANCHEN

COMPLIANCE

News, Information AND Tips ABOUT IT Security

PARTNERS

SUPPORT

CATEGORIES

MEDIA

News, Information and Tips about IT Security

ABOUT US

COMPANY

DriveLock Support

Fully supported

We are here for you

How to reach us:

Online Service Desk

Service Hotline

Service Desk

Knowledge Base

User Voice

Further Services

Consulting

Training

Request access to the Service Desk

PRODUCTS

SERVICE

BRANCHEN

COMPLIANCE

News, Information AND Tips ABOUT IT Security hbspt.cta._relativeUrls=true;hbspt.cta.load(4415727, '38ad5310-5dbc-46dc-836d-755b0dd4c7b3', {"useNewLoader":"true","region":"eu1"});

PARTNERS

SUPPORT

CATEGORIES

MEDIA

News, Information and Tips about IT Security

ABOUT US

COMPANY

DriveLock Support

Fully supported

We are here for you

How to reach us:

Online Service Desk

Service Hotline

Service Desk

Knowledge Base

User Voice

Further Services

Consulting

Training

Request access to the Service Desk

News, Information AND Tips ABOUT IT Security