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Customer Success Center

The well-being of all our customers is our top priority. 
 

Why Customer Success?

Customer satisfaction is our top priority
We represent your interests within DriveLock
We want to provide you with the best possible protection and support with DriveLock
 

Customer Success Plan


We specialise in creating bespoke Customer Success Plans that help you and your IT security to continuously evolve. By working closely with you, we analyse your individual requirements and goals to develop a plan that is precisely tailored to your needs. 

Our team of experts will analyse your current IT security situation and identify any areas that require improvement. We will then develop a plan that outlines actionable steps to enhance your security measures and mitigate any potential threats.

Let us join forces to lead you towards your success! 

 

 

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Support for cyberattacks


Have you had a cybersecurity incident?

No problem, we support you in rebuilding your DriveLock environment including all security modules, even those you have not purchased.

You can contact us at any time:

Customer Success kontaktieren

We won't leave you alone


In times of skills shortages, it is unfortunately not easy to win a team game.

You can only face the challenges as a team.

We are happy to support you with your issues.

Don't hesitate to reach out for support and guidance to achieve your goals.

Contact Customer Success

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SECURITY IS NOT A ONE-MAN SHOW, BUT A TEAM GAME

We will be happy to work with you to draw up a plan to further develop you and your IT security.

Marco-Eisenschmidt_Drivelock-Customer-SuccessMarco Eisenschmidt
Director Customer Success

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What is the difference between support and customer success?

Support

Technical support continues to be provided by the support team.

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Customer Success

Customer Success helps them to develop further with DriveLock and maintain a high level of satisfaction.

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