Technical Account Management

DriveLock offers its customers a specific technical account management for Business Critical Applications.

Here you can choose between three different services, BRONZE, SILVER and GOLD, depending on your requirements.

Technical Account Manager Services (TAMs)

Premium Services Program Bronze Silber Gold
Dedicated Direct Contact / Technical Account Manager TAM Team Personal TAM Personal TAM
Online Access 24x7x365
Support via Web and Remote Desktop
Support Mo – Fr 09:00 to 17:00
Support 24x7x365
Number of contact persons on the customer side 2 4 6
Support during planning/contingent consulting days 2 days 5 days 10 days
Advice on optimized implementation
On Site emergency support 1 day 2 day
On Site visits (technical), case reviews, health checks 1 x yearly 2 x yearly
telephone conferences with TAM 1 x yearly 3 x yearly 6 x yearly
Customized service level agreements
Telephone conferences with product development
Premium knowledge base and best practice guides
Contingent training days / workshops 2 days 5 days 10 days
Deploying hotfixes and feature requests
Proactive services / notifications by e-mail
DriveLock Release 7.6.14 – Free 30 day trial!