Technical Account Management

DriveLock offers its customers a specific technical account management for Business Critical Applications.

Here you can choose between three different services, BRONZE, SILVER and GOLD, depending on your requirements.

Technical Account Manager Services (TAMs)

Premium Services ProgramBronzeSilberGold
Dedicated Direct Contact / Technical Account ManagerTAM TeamPersonal TAMPersonal TAM
Online Access 24x7x365
Support via Web and Remote Desktop
Support Mo – Fr 09:00 to 17:00
Support 24x7x365
Number of contact persons on the customer side246
Support during planning/contingent consulting days2 days5 days10 days
Advice on optimized implementation
On Site emergency support1 day2 day
On Site visits (technical), case reviews, health checks1 x yearly2 x yearly
telephone conferences with TAM1 x yearly3 x yearly6 x yearly
Customized service level agreements
Telephone conferences with product development
Premium knowledge base and best practice guides
Contingent training days / workshops2 days5 days10 days
Deploying hotfixes and feature requests
Proactive services / notifications by e-mail
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